Sol Casino Cookie Policy
The direct benefit to the player is that Sol Casino offers a clear cookie policy which supports smooth login, secure deposits with SSL encryption, and a personalized gaming experience. Sol Casino operates under the operator Galaktika N.V. with a Curaçao license OGL/2024/169/0146, and the welcome offers displayed on the site appear immediately upon registration: a first deposit bonus of 50% up to €300 (min. €20), along with alternative welcome packages and free spins. Cookies give the player insights into bonus status, campaign selections, and recommendations without compromising security or payment encryption.
Cookie Categories and Their Impact on the Gaming Site
Cookies are grouped from the practical player’s perspective so that it is immediately clear what each category does: essential cookies enable account functionality and payments, functional cookies provide personalization and settings, analytics cookies report on gaming behaviour, and marketing cookies support targeted offers. This classification helps the player decide which cookies to allow without unexpected functionality changes.
| Category | Purpose | Example Functions | Typical Retention Time |
|---|---|---|---|
| Essential Cookies | Account operations and payment confirmation. | Login, session management, payment transaction verification. | Session or a few days. |
| Functional Cookies | Saving page settings and personalization. | Language and display settings, list of favourite games. | Several months. |
| Analytics | Measuring site performance and gaming behaviour. | Sessions, most popular games, page speed metrics. | Several months. |
| Marketing | Targeting campaigns and advertisements. | Offer personalization, remarketing. | Several months. |
Essential cookies cannot be blocked without affecting basic account functions or deposits. Functional, analytics, and marketing cookies can be blocked without complete service disruption, but then personalised recommendations, campaign content, and detailed gaming tracking will not function in the same way.
How Sol Casino Collects and Obtains Cookie Consent
Sol Casino requests cookie consent clearly through a cookie banner, and allows players to change settings also from their account settings. Consent is saved, so preferences stay linked to the registered account and restore across different devices. This model speeds up login and keeps campaign settings consistent.
- Cookie banner settings: accept all, accept only essential, or tailor category-by-category.
- Account settings: cookie preferences are saved in the user profile and synchronised after login.
- Default settings: for most players, essential and functional cookies are enabled by default.
- Consented data storage: selections are saved both in the profile and browser, affecting bonuses and personalisation.
Consent can be withdrawn or changed anytime from account settings or by deleting cookies from the browser. Withdrawal may result in certain campaign and personalisation functions not working fully, and in some cases, the login experience may become less personalised; however, actual games, deposits, and withdrawals continue to work under essential cookies, though offer targeting may diminish.
Third-Party Cookies and Sol’s Services
Sol utilises third-party services, for example in payment processing, analytics, live chat, and advertising. These services use cookies or similar technologies to collect data to ensure smooth payment execution, quick customer support, and relevant campaign targeting.
| Service Group | Data Collected | Purpose | Impact if Blocked |
|---|---|---|---|
| Payment Processors | Session data and payment method metadata. | Transaction validation and secure withdrawal. | Deposit or withdrawal process may require additional verification. |
| Analytics | Game selections, session duration, and popular games. | Service development and optimisation of gaming experience. | Lack of personalised recommendations and usage statistics. |
| Live Chat and Support Tools | Support conversation content and user session. | Real-time customer support operation. | Chat response speed and contextual service may weaken. |
| Advertising and Personalisation | Device and browser information plus campaign interactions. | Targeting of offers and campaign messaging. | Targeted offers and campaign messages may not appear. |
Generally, blocking means live chat may require more manual information input, payment transactions might request extra verification, and personalised campaigns are excluded. However, the player benefits from Sol Casino keeping essential cookies separate from third-party cookies and maintaining security with SSL encryption.
Cookies and Impact on Bonuses and Campaigns
Cookies store the player’s bonus selections, bonus status, and “bonus-money games” toggle setting, keeping wagering tracking synced with the account. This makes it possible for bonus awarding, remaining bonus balance, and filtered game lists to display correctly when returning to the gaming session.
- Cookies assist in logging the starting time of the bonus balance, after which the bonus balance is valid for 72 hours from awarding.
- Cookies inform the system which games appear under the “bonus-money games” filter, ensuring that only approved video slots count towards wagering.
- Cookies save maximum bet limits for bonuses and automatically block bets exceeding €5 or €10 if campaign terms specify restrictions by region.
We recommend keeping functional and analytics cookies enabled when using a welcome bonus or reload campaign to ensure wagering is tracked correctly and the 72-hour bonus validity is visible on the account. All bonuses work exclusively on video slots; table games and live dealer games do not qualify for bonuses, and jackpot and adjustable volatility games are also excluded from wagering calculations. For crypto players, bonus structures are equivalent to fiat players, with related withdrawal limits separately defined in USD amounts within the service.
Retention Periods and Data Minimisation at Sol Finland
Sol Casino operates under a clear principle: only parts of player data necessary for smooth gaming, fast payments, and campaign functionality are retained. Curaçao license (Curaçao GCB, OGL/2024/169/0146) and operator Galaktika N.V. set some technical and administrative practices, while Finnish players’ environment is governed by Finland’s gambling law and national supervisory frameworks. In practice, this means that customer personal data and documents are processed purposefully during KYC procedures, and the necessary amount of data is kept during the account lifecycle to ensure gaming activity, withdrawals, and implementation of responsible gaming.
- Retention time is limited to certain functions: for example, KYC documents are securely processed and form part of account verification, with processing typically taking 24–48 hours and full review up to 10 days.
- System retains records related to bonus balances and campaign-linked conditions for 72 hours after bonus granting to automatically manage wagering and possible withdrawals.
- Pseudonymisation is used in analytics; cookie categories may retain anonymous metrics describing gaming behaviour, minimising data directly linked to individuals for storage and reporting needs.
- Players have the right to request correction or deletion of data via customer support, with such requests handled through Sol’s support channels and internal protocols.
When you wish to delete cookies or restrict personal data usage, Sol’s policies guide performing account-based actions first and, if needed, contacting support. Live chat is the best starting point for real-time resolution, and formal requests for data correction or removal should be sent by email so Sol’s team can process the case with documentation and respond within an appropriate timeframe.
How to Change Cookie Settings on Your Account and Browser
Sol Casino keeps settings control in the hands of the player: cookie management begins at the cookie banner and continues in the account privacy settings. The advantage is that the player can choose more precisely which cookies remain enabled — functional cookies allow login and bonus tracking, analytics cookies provide personalised campaigns and memory of certain filters, and marketing cookies influence offer targeting.
- In the banner, you can allow or block categories; for example, the “Bonus-money games” toggle displays only games that meet bonus wagering requirements and helps smooth bonus usage.
- In account settings, you’ll find more detailed cookie preferences, where you can save permanent choices and restore default settings, which is convenient if you want to keep bonus and campaign tracking enabled.
- Cookie management in mobile apps may be more limited than in browsers; apps generally offer the main categories but not all technical restrictions that a browser allows.
- Browser cookie settings can block third-party cookies, clear cookie data, or block all cookies, which affects features such as the 72-hour bonus tracking and may require re-verification during login.
Changes to cookie settings generally take effect immediately: if you delete functional cookies, your account may log you out and block bonus tracking, which in turn affects how quickly games and campaigns function both on mobile and desktop. If you block marketing or analytics cookies, you receive fewer personalised offers, but basic functions such as deposits and withdrawals remain as long as functional cookies are enabled.
Rights, Complaints, and Contact Methods
Players have the right to receive a clear summary of which cookies and data Sol uses and how they are processed. Contact channels are designed so that fast service and formal requests operate side by side: live chat offers immediate responses, email serves for official documentation, and Telegram provides real-time assistance. If you want to correct or delete data, start with the settings available in your account and document your request by email including bank or KYC document attachments.
Sol’s support team response times are player-friendly: live chat usually replies within minutes, email responses are provided within 4–6 hours, and Telegram offers a similarly fast real-time chat channel. Official data requests or complaints first go through Sol and may, if necessary, include references to the Curaçao GCB license or domestic authorities, but most corrections, deletions, and KYC issues are handled efficiently within Sol’s support process.
When registering and playing, make use of the clearly marked welcome bonus and choose payment methods like Skrill if you want fast withdrawals. VIP level 1 withdrawal limits help plan larger cashouts, and if needed, Sol’s 24/7 live chat advises on KYC progress and deposit or cookie questions.
FAQ
Why does Sol Casino have a cookie policy?
The purpose of the cookie policy is to explain how the service uses cookies and other identifiers in site functionality and remembering settings. This also relates to having precise responsible gaming tools and managing user experience. Additionally, the casino operates widely in browsers and mobile, so cookies are used to support functionality.
What cookies are used during registration and login?
Cookies used in login and registration help identify sessions and maintain login state. Sol Casino uses two-factor authentication (2FA) via Google Authenticator and traffic is protected by SSL encryption, so the cookie policy typically also covers identifiers related to session management.
Can I restrict or delete cookies?
Yes, cookie use can generally be restricted via browser settings by deleting or blocking cookies. The policy also concerns service functionality, so some functions may be disrupted if you block all tracking. This aligns with the site’s responsible gaming limits and session management reminders.
Does the cookie policy affect visibility of bonuses or campaigns?
The cookie policy can affect what content is shown to you and how campaigns and filters function. Sol Casino uses game list filters such as the “Bonus-money games” toggle, which relates to wagering on bonus terms. Therefore, settings and identifiers can guide how campaign logic appears to the player.
How long are cookies retained or valid?
The cookie policy generally describes identifier validity periods and storage durations. At Sol Casino, bonus balances are valid for 72 hours, but this is linked to campaign terms, not directly to cookie duration. Cookie durations vary by type and are described in practice.
How does Sol Casino handle cookie data compared to KYC documents?
Cookies generally relate to browsing and session data, whereas KYC documents are processed for identity verification. Sol Casino requires identity proof, address proof, and payment method verification, with the team reviewing documents typically in 24–48 hours. The cookie policy and KYC process are described as separate data flows.
